The challenge
Every Monday, Alder Bay's twelve care coordinators built the week's outreach list by hand. Discharge data lived in the EHR, lab results in a separate system, prescriptions in the pharmacy platform, and claims in a warehouse only the analytics team could query.
Each list took about three hours, and it was stale by Tuesday. Patients who needed a call slipped through when a result landed in the one system nobody had checked.
“Monday mornings used to go to stitching lists together from four systems. Now my coordinators ask one question and spend that time on the phone with patients.”
What they did
- 1.
Four sources, one view
Atlas connected the EHR, lab, pharmacy, and claims systems in the first week and matched every patient across them.
- 2.
Questions instead of queries
Coordinators ask Consult for the list they need, in plain language, and every name comes back with the records behind it.
- 3.
A saved Monday report
The outreach list now builds itself overnight and is waiting when the team arrives.
The result
Building the weekly list went from three hours to four minutes. Coordinators check one place instead of four, and the time they got back went straight to the phone: the team now reaches 58 more patients every week.